Frequently Asked Questions

Yes. You can select your cake, choose the available weight or option, enter the delivery details, select a delivery slot, and complete online payment to place your order.

Yes. DelhiCakes delivers across many parts of Delhi NCR, including Delhi, Noida, Greater Noida, Gurugram, Faridabad, and Ghaziabad. Delivery depends on pincode, product availability, order time, and slot availability.

Same-day cake delivery may be available for selected cakes and selected locations. Availability depends on the product, order time, delivery address, and current delivery load. For urgent orders, place your order as early as possible.

Yes. Midnight delivery may be available for selected products and locations. The usual midnight delivery window is 11:00 PM to 11:59 PM. Extra delivery charges may apply and will be shown during checkout.

Fixed-time delivery may be available in selected areas. If available, you can choose your preferred slot during checkout. Fixed-time slots may carry an additional delivery charge.

Please make sure the recipient or someone at the address is available during the selected delivery slot. If the recipient is unavailable, the delivery team may contact the sender or recipient. Re-delivery depends on product condition, location, and slot availability.

Yes. You can mention your preferred sender name or special instruction in the order notes. The recipient’s phone number may still be required for successful delivery coordination.

You can contact DelhiCakes support with your Order ID for order updates. Updates may also be shared through email, SMS, WhatsApp, or phone depending on order status.

Yes. DelhiCakes focuses on fresh cakes for birthdays, anniversaries, parties, and gifting. Since cakes are perishable, they are prepared and delivered according to the selected date and time slot.

The cake is made as close as possible to the product image. Since cakes are handmade, small differences in decoration, cream design, toppings, finishing, or colour shade may happen. These minor variations do not affect cake quality or taste.

Yes. Photo cakes are available on DelhiCakes. For better print quality, upload or share a clear, high-quality photo while placing the order.

Yes. You can add a short message such as Happy Birthday, Happy Anniversary, a name, or a small wish on many cakes. Character limits may apply depending on cake size and design.

Customisation may be possible for selected cakes. Share the design, flavour, size, delivery date, and special requirement with support before ordering. Designer or customised cakes may need advance booking.

Yes. DelhiCakes offers cake and flower combos for birthdays, anniversaries, romantic surprises, congratulations, apologies, and other special occasions. Availability depends on the selected product and delivery location.

Keep cream cakes refrigerated and avoid direct sunlight or heat. For best taste and freshness, consume the cake as soon as possible after delivery.

DelhiCakes may accept online payment methods such as UPI, debit card, credit card, net banking, wallets, and supported payment gateways. Available payment options will be shown during checkout.

No hidden charges are added after checkout. Product price, delivery charge, and any premium slot charge will be visible before you complete payment.

If your payment failed but money was deducted, it is usually reversed by the bank or payment provider. You can contact DelhiCakes support with payment proof and order details for help.

You can contact DelhiCakes through the support details available on the website. Keep your Order ID and registered phone number ready for faster assistance.

Delivery may sometimes be affected by traffic, weather, address issues, recipient unavailability, or peak festival demand. If your order is delayed beyond the selected slot, contact support with your Order ID.

Cancellation depends on order status and how much time is left before delivery. Since cakes and flowers are perishable, cancellation may not be possible once preparation or dispatch has started.

Changes may be possible if requested early. For cakes and flowers, modification requests should ideally be made at least 24 hours before delivery. Last-minute changes may not be possible after preparation or dispatch.

A refund or replacement may be considered if the wrong product was delivered, the product was damaged due to handling, or the order was not delivered due to an error from DelhiCakes. Eligibility depends on the issue, evidence, and order status.

Take clear photos immediately after receiving the product and contact support with your Order ID. Since cakes and flowers are perishable, complaints raised too late may not be eligible for refund or replacement.

Approved refunds to the original payment method may take a few business days depending on the payment gateway or bank. Processing time can vary based on the payment provider.