Privacy Policy

At DelhiCakes.com, your privacy matters to us as much as the joy we put into every cake we bake, every bouquet we arrange, and every chocolate we handpick. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website or placing an order, you agree to the practices described below.

Who We Are

DelhiCakes.com is an online gifting and delivery store offering fresh cakes, flowers, and chocolates across Delhi NCR — perfect for birthdays, anniversaries, celebrations, and every sweet moment in between. For any privacy-related queries, you can reach us at:

We only collect the minimum information necessary to serve you well. When you visit our website or place an order for cakes, flowers, or chocolates, we collect:

 Name & Contact Details

  • Full name (of the buyer and, if different, the recipient)
  • Email address
  • Phone/WhatsApp number
  • Delivery address (including pincode and landmark)
  • Any personalisation details such as cake messages, card notes, or gifting instructions

This information is collected when you register an account, place an order, or contact our support team.

Technical & Usage Data

Certain data is collected automatically when you browse our website, including your IP address, browser type, device type, pages visited, and time spent on our site. This is used solely to improve your browsing experience and website performance.

We do not collect payment card details or banking credentials directly. All payments are handled securely by our trusted third-party payment partners.

We use your information only for legitimate purposes related to delivering your orders and improving our service:

Purpose

Data Used

Processing orders for cakes, flowers & chocolates

Name, address, phone number

Sending order confirmations & delivery updates

Email, phone/WhatsApp

Personalising your order (cake messages, gift notes)

Personalisation details provided

Coordinating timely delivery to your recipient

Address, phone number

Responding to customer support queries

Name, email, phone

Improving our website & user experience

Usage data via Google Analytics

Sending promotional offers (only with your consent)

Email, phone

Fraud prevention and security

IP address, usage data

Complying with legal obligations

Relevant data as required by law

Our website uses cookies to improve your experience — for example, remembering your cart when shopping for a cake-and-flowers combo or a chocolate gift hamper. We also use Google Analytics to understand how visitors interact with our website, helping us improve our product pages, categories, and overall service.

Google Analytics collects data such as pages visited, session duration, and general location in an anonymous and aggregated form. No personally identifiable information is shared with Google Analytics.

You can manage or disable cookies through your browser settings at any time, though doing so may affect features like your cart and saved preferences.

We do not store or process your payment information on our servers. All transactions are securely handled by PCI-DSS compliant payment gateways.

We will only send you promotional offers, seasonal deals, or new arrival announcements — such as new cake flavours, fresh flower collections, or festive chocolate hampers — if you have explicitly given us your consent, for example by subscribing to our newsletter or opting in during checkout.

You can withdraw your consent at any time by:

  • Clicking the Unsubscribe link in any promotional email.
  • Replying STOP to any promotional SMS.
  • Emailing us at support@delhicakes.com with the subject “Unsubscribe”.

Opting out of marketing messages will not affect essential order-related communications such as confirmations and delivery updates.

We do not sell, rent, or trade your personal information to any third party. We only share your data in the following limited circumstances:

  • Payment Gateways : To securely process your transactions.
  • Google Analytics: Anonymous, aggregated usage data for website analytics only.
  • Delivery Partners: Your name, phone number, and delivery address are shared with our delivery team solely to fulfil your cake, flower, or chocolate order.
  • Legal Requirements: If required by law, court order, or a government authority.

All third parties are bound by confidentiality obligations and may not use your data for any purpose beyond what is described above.

When placing a gift order — for example, sending a flower bouquet or a chocolate box to someone else — you may provide the recipient’s name, phone number, and address. This information is used exclusively to deliver the order to the intended recipient and is not used for marketing or any other purpose.

We recommend informing recipients that their details have been shared with us for delivery purposes.

We take appropriate measures to protect your personal information, including:

  • SSL/HTTPS encryption across our entire website
  • Secure payment processing via certified third-party gateways
  • Restricted internal access to customer data on a need-to-know basis

While we take every reasonable precaution, no online system is entirely risk-free. We encourage you to use a strong password and keep your account credentials private.

We retain your personal data only for as long as necessary to:

  • Fulfil and manage your orders
  • Comply with tax, legal, and regulatory requirements
  • Resolve any disputes or complaints

You have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Ask us to update or correct any inaccurate information.
  • Deletion — Request that we delete your personal data, subject to legal obligations.
  • Withdraw Consent — Opt out of marketing communications at any time.

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has submitted their information to us, please contact us immediately and we will delete it without delay.

Our website may contain links to third-party sites such as social media pages or payment portals. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend checking this page periodically.

For any questions, concerns, or requests related to this Privacy Policy, please reach out:

By using DelhiCakes.com, you acknowledge that you have read and understood this Privacy Policy.